Emergency Repairs & After Hours Contacts
We understand that emergencies can happen unexpectedly. When they do, it’s important to act quickly to protect your safety and minimise damage to your home.
If you are experiencing an urgent maintenance issue outside business hours, please contact the appropriate emergency service provider below.
In an immediate emergency
If there is a serious threat to life or property, contact emergency services straight away.
Triple Zero (000)
Police, Fire or Ambulance
24 Hour Emergency Contacts
General & Community Emergencies
Queensland Police Service Tannum Sands
4979 9444
PoliceLink (non-urgent)
131 444
State Emergency Service (SES)
13 25 00
Temporary roof repairs, storm damage and disaster assistance
Gladstone Regional Council
4979 1134
Burst water mains and council-related emergencies
Energex
13 62 62
Electricity outages and electrical network emergencies
What is an Emergency Repair?
An emergency repair is any urgent issue, affects safety or security, or may cause further damage to the property if not attended to immediately.
These situations generally require immediate action outside of business hours.
Emergency repairs include:
- Burst water pipes or serious water leaks
- Blocked or overflowing toilet
- Serious roof leaks
- Gas leaks or suspected gas issues
- Dangerous electrical faults or power hazards
- Flooding or significant storm damage
- Fire or impact damage to the property
- Loss of essential services (water, electricity, or gas)
- No hot water or complete hot water system failure
- Faults that make the property unsafe or insecure (including smoke alarms)
- Damage likely to cause injury, property damage, or serious inconvenience
- Urgent issues affecting access to the property (e.g. broken locks, security failures)
Important Information
Please refer to your tenancy agreement for any preferred or nominated suppliers relevant to your property.
The contacts listed below are approved after-hours emergency contractors and should only be used when urgent repairs cannot wait until office hours.
Please note:
- If a contractor is called out and the issue is not deemed an emergency, the tenant may be responsible for the call-out costs
- Misplaced or lost keys are the tenant’s responsibility, and locksmith charges will apply
- The property owner’s insurance does not cover tenant contents — tenants are strongly encouraged to hold their own contents insurance
For all non-urgent repairs, please contact the office during business hours.
Electrical Emergencies (After Hours)
Gladmac Electrical (Approved contractor)
0428 440 063
Plumbing Emergencies (After Hours)
SE Plumbing (Approved contractor)
0428 132 779
Locks & Security (After Hours)
Mick Venz Locksmith (Approved contractor)
0437 570 037
General Maintenance Requests
For all non-urgent repairs and maintenance, please submit your request via email - ljhookerboynetannum@email.propertyme.com
Please ensure your contact details are always kept up to date, as your details are used to identify and manage your maintenance request.
